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The Information Counter provides information on shopping, the facilities and various services available at the store.
We are also happy to assist you with in-store paging, lost property inquiries, and complimentary wheelchairs and baby strollers.
Information is provided in English and Chinese (Foreign language information might not be available in some hours of the day).

3F Guide Map

Tax Refund (3F)

In Matsuya Ginza: If the total value of purchases in one day exceeds 5,000 yen, excluding tax (or 5,000 yen to 500,000 yen for foods, cosmetics, etc., excluding tax), you can have your consumption tax refunded. For purchase of less than ¥5,000 per single item, if the total amount is between ¥5,000 and less than ¥500,000 (not including tax), then general goods and consumables can be totaled together and tax exemption performed in the same way as for consumable goods.

• * We charge a duty-free handling charge of 1.54% for duty-free products.
  Thank you for your understanding.

Available at the Tax Refund Counter on 3F.
Targets: Purchases by non-residents to be taken out of the country
Necessary items: (1) Passport, (2) Receipt for that day's purchases, (3) Credit card (if you used it for the purchase), (4) purchased items

• * You can also claim tax exemptions using the duty-free QR code on the Visit Japan website.
  When doing so, you may be asked to display your passport to confirm your identity.
• * The same customer name must appear in all documents (passport, receipt, and ID).
• * Only non-Japanese customers with the following status of residence types are eligible for tax exemptions.
  Temporary Visitor, Diplomatic Visa, Official Visa
• * Please note that Permanent Residents, Special Permanent Residents, Spouses of Japanese Nationals, and Spouses of Permanent residents are not eligible for tax exemptions as of September 1, 2022.
• * All information on tax exemptions is shared electronically with the National Tax Agency.
• * Only purchases that are for personal use can be tax-free. Under guidance from the National Tax Agency, from the viewpoint of preventing misuse of tax exemptions, customers who make high-frequency, high-volume, and/or large-amount purchases exceeding a certain level may not be eligible for tax exemptions.
  Thank you for your understanding.
• * Thank you for your understandings.

Delivery Service (Temporarily out of service)