Toward the future of
Ginza, one of Japan's foremost urban centers, is home to glamorous department stores, jewelers, and fashion brands. Matsuya Ginza is a cornerstone to that culture.
At Matsuya, we believe Ginza culture is the coexistence of the traditional and the innovative, the global and the local. Embodying the highest quality, sophistication, and refinement is a must. Matsuya Ginza has grown alongside with Ginza. We will continue to progress as a department store that is truly worthy of representing Ginza culture well into the future.
- Store Hours10:00 a.m. - 8:00 p.m.
- Restaurant Floor (8F)11:00 a.m. - 10:00 p.m. (Last call 9:30p.m.)
Store hours may change without prior notice.
At Matsuya Ginza we accept the following credit cards.
- Master Card
- AMERICAN EXPRESS
- Diners Club
- Union Pay
TOURIST Shop & Lounge(Matsuya Ginza parking No.1, 2nd floor)
･Matsuya Ginza Free WiFi
Matsuya Ginza parking No.1, 2nd floor Guide Map
Information Counter (1F)
The Information Counter provides information on shopping, the facilities and various services available at the store.
We are also happy to assist you with in-store paging, lost property inquiries, and complimentary wheelchairs and baby strollers.
Information is provided in English and Chinese (Foreign language information might not be available in some hours of the day).
Foreign Customer Service Counter（3F）
This counter handles tax refunds and requests for overseas shipping and same day hotel deliveries.
We include a 1.5% duty-free handling charge on all of our duty-free products. Thank you for your understanding.
3F Guide Map
Tax Refund (3F / TOURIST Shop & Lounge)
In Matsuya Ginza: If the total value of purchases in one day exceeds 5,000 yen, excluding tax (or 5,000 yen to 500,000 yen for foods, cosmetics, etc., excluding tax), you can have your consumption tax refunded. For purchase of less than ¥5,000 per single item, if the total amount is between ¥5,000 and less than ¥500,000 (not including tax), then general goods and consumables can be totaled together and tax exemption performed in the same way as for consumable goods.
- * We include a 1.5% duty-free handling charge on all of our duty-free products.
Thank you for your understanding.
Available at the Tax Refund Counter on 3F.
Targets: Purchases by non-residents to be taken out of the country
Necessary items: (1) Passport, (2) Receipt for that day's purchases, (3) Credit card (if you used it for the purchase), (4) purchased items
- * The same customer name must appear in all documents (passport, receipt, and ID).
Overseas Shipping Service
We ship purchased items overseas.
- * There are restrictions depending on the type of item.
· To your Hotel
We will deliver the items you purchased in our store to your hotel on the same day.
Please ask a member of staff for details on which hotels can receive deliveries.
- * pay service
· To the airport
We will deliver the items you purchased in our store to the Yamato Transport Company's service counter at Haneda Airport or Narita Airport.
- * pay service
Foreign Currency Exchange Machine/ATM For Overseas Cards（B1）
Foreign Currency Exchange Machine
You can change foreign currencies into Japanese yen.
- (1) US Dollars
- (2) Euros
- (3) Chinese Yuan
- (4) Korean Won
- (5) Singapore Dollars
- (6) Hong Kong Dollars
- (7) New Taiwan Dollars
- (8) Thai Baht
- (9) Australian Dollar
- (10) British Pound
- (11) Malaysia Ringgit
- (12) Indonesian Rupiah
- * You cannot change Japanese yen into foreign currencies
- * You can only change foreign currency bills
ATM For Overseas Cards
You can withdraw Japanese yen using credit cards issued overseas.
Cards accepted: VISA, MasterCard, American Express, JCB, China UnionPay, Discover, Diners Club
- * The ATM can only be used during business hours
- * Maximum withdrawals are limited to 100,000 yen.
- * Card issuers may change their service fees.
- Address:3-6-1 Ginza, Chuo-ku, Tokyo
- Phone:03-3567-1211(from within Japan)
Directions from the train station
Tokyo Metro Ginza Line, Marunouchi Line, Hibiya Line: Ginza Station, direct connection from Exit A12
Tokyo Metro Yurakucho Line: Ginza-itchome Station, 3 minutes on foot from Exit 9
Toei Subway Asakusa Line: Higashi-ginza Station, 3 minutes on foot from Exit A8
JR Line: Yurakucho Station, 8 minutes on foot